CHANGE OF MIND
We do not offer refunds for change of mind. If you do change your mind and would like to return your order, please notify us by emailing email@example.com within 5 days of receiving your order.
After confirming your return, we will then send you the address to send your items back in, along with your return number so please include this, along with your name in your parcel before shipping back to us. This shipping will also be at your own cost.
We will gladly accept your return and can offer you a credit note for the full amount minus shipping, provided your items are returned to us within 14 days of your purchase.
Please note all returned items but be unused, unwashed and in the original condition, it was dispatched to you in. Otherwise, we will not be able to accept your return and issue your credit note.
There is no return on items purchased below RRP (this includes flash sales, promotional codes and sale items)
FAULTY ITEMS OR DISCREPANCIES
If your items arrive damaged, faulty or we have sent you the wrong item please notify us within 5 days of receiving your order by emailing us at firstname.lastname@example.org.
Depending on the issue we will either offer a refund, replacement or organise a repair to fix your order in the best way possible. Please do not ship any items back to us unless you get a reply and return number from us.